Customer Term and Regulation

1. By using DHM, you agree to these terms and conditions.
2. DHM is a platform connecting Customers with independent service providers (Partners).
3. DHM acts solely as a booking intermediary and is not responsible for the actual service provided by Partners.

1. Customers must provide accurate information when making a booking.
2. DHM is not responsible for errors in service if caused by inaccurate information during booking.
3. Full payment is required at the time of booking unless stated otherwise.
4. Payments are processed through a secure, PCI DSS-compliant third-party gateway.
5. DHM does not store credit card details.

1. If you cancel 48 hours or more before the scheduled service, you will receive a 100% refund.
2. If you cancel between 24 and 48 hours before the scheduled service, you will be charged 50% of the total booking amount, and the remaining 50% will be refunded.
3. If you cancel less than 24 hours before the scheduled service, you will be charged 100% of the total booking amount, and no refund will be issued.
4. Refunds will be processed within 24 hours via the original payment method.
5. Hours will be counted from the time of the cancel or refund request as recorded in the DHM system.
6. Some bookings may be non-refundable based on the Partner’s policy.
7. DHM is not responsible for refund delays that exceed the time as stipulated in point 4, caused by banks or payment processors.

1. Customers must respect the policies and guidelines set by the Partner and DHM.
2. Customers are responsible for arriving on time for scheduled services.
3. Customers must communicate any special requirements in advance.

1. If you fail to attend a booked service without prior cancellation, no refund will be issued.
2. Rescheduling may be possible at the discretion of the Partner.

1. Surfing is a dangerous activity. DHM and all Partners will not be responsible for any claim or dispute arising from injuries, accidents, or damages incurred while participating in activities booked through the platform.
2. DHM is not liable for any loss, damage, injury, or dissatisfaction resulting from services provided by Partners.
3. Any disputes regarding service quality must be resolved directly with the Partner.
4. If necessary, DHM may assist in mediating disputes, but final decisions rest with the Partner.

1. DHM and its Partners are not responsible for cancellations or service interruptions due to unforeseen circumstances such as acts of nature, riots and other major disturbances, sabotage, epidemic (excluding COVID-19), injunction, any industrial dispute, directives of a government ministry or any other relevant authority of Indonesia, or extreme weather conditions.

1. Customers must behave respectfully towards Partners and other users. DHM reserves the right to suspend accounts of users who engage in inappropriate behavior.

1. DHM collects and processes user data in accordance with its Privacy Policy.
2. Customers agree to the use of their data for booking purposes and service improvements.

1. DHM does not guarantee the availability of any specific Partner or service at all times and reserves the right to modify or discontinue services without notice.

1. DHM reserves the right to update these terms at any time.
2. Continued use of the platform after changes are made constitutes acceptance of the new terms.

If you have any questions or concerns about this Privacy Policy, please contact us at: